The employee will report hierarchically to the Traffic Area Manager of the Gallarate office of Ambrogio Trasporti S.p.A., will join a structured team and will be responsible for order management and customer care, organising and planning road and intermodal transport, managing flows and relations with colleagues in both Italian and foreign affiliates.

Typical activites

• Data entry activities
• Daily and scheduled management of customer orders, both on the internal management system as well as on the various loading platforms and/or customer management platforms (e.g. Transporeon, Transwide, etc.)
• Managing relations with suppliers and customers
• Transport management and continuous exchange of information with colleagues in foreign affiliates
• E-mail flow management from customers and/or foreign correspondents

Ideal profile

• Previous experience, gained in the operational area of structured companies operating (preferably) in the intermodal transport sector, oriented to the international market
• Desire to grow professionally in full harmony with the growth of the company
• Aptitude for proactivity and change

Required

• Good knowledge of English essential, German and/or other foreign language welcome
• Knowledge of Office package and familiarity in the use of management software
• Ability to work in a team
• Problem solving skills
• Ability to work under pressure
• Flexibility and hourly availability

Offer

• Salary commensurate with experience
• Opportunities for growth within the team

We are looking to continue our growth and are currently recruiting for a full-time position at our site in Mouguerre, France.

As part of a dynamic team, the person will be responsible for:

• Welcoming drivers
• Managing transport documents and telephone calls
• Updating the internal management system
• Updating dashboards

Skills required for the job:

• Ability to react quickly and prioritise emergencies
• Physical and telephone reception
• Updating databases (Excel and in-house software)
• Scanning and filing documents
• Scheduling appointments
• Interface with branches/customers/transporters
• Knowledge of Office package
• Language: Spanish essential, English desirable

Details:

• Number of employees: 6 to 9
• Business sector: Road-Rail Transport (Intermodal)
• Working hours: Daytime, Monday to Friday
• Job location: In person

In order to continue to provide a first-class service and ensure the last mile of our journey, we are looking for a motivated and conscientious Customer Service Representative (m/f/d) for our site in Neuss, Germany.

Ideal profile:

• Ideally, you have completed an apprenticeship as a forwarding and logistics specialist (m/f/d) or have a comparable qualification
• You already have some work experience
• You are business fluent in German and have a good command of English
• Knowledge of Italian is a plus, but not a requirement
• A good ability to express yourself paired with a good understanding of numbers
• Strong communication skills and high service orientation
• Confident handling of MS Office (Word, Excel, Power Point) and IT systems

Your task:

• Processing incoming operational customer enquiries
• Maintaining relationships with existing customers, ensuring smooth communication and order processing
• Work closely with internal operational teams to ensure customer satisfaction
• Updating and maintaining customer data and order status in the TMS system
• Assisting with administrative tasks, including preparing reports and monitoring order trends
• Maintaining close contacts and co-operation within the European Ambrogio structure

We offer:

• A challenging position in a fast-growing international company with all the advantages of a family business
• Comprehensive familiarisation so that you can get started quickly and safely
• A dynamic, open team both locally and throughout Europe
• Flat organizational structure and fast decision-making processes
• Customised training and personal development opportunities
• Company pension scheme